Miami-Dade International Airport Project
American Airlines in conjunction with Miami-Dade International Airport committed to a one billion dollar capital improvement project known as the North Terminal Development. The work involved new construction, renovation and airside development. The Project team consisted of Airline, Program Management, Designer and Contractor personnel.
The Program Manager, Designer and Construction Manager were using different management systems causing American Airlines concern with the process efficiency, effectiveness, and data integrity of the project as well as a lack of confidence in the reporting of data.
As a result of these multiple management systems and a declining level of confidence, American Airlines retained us to independently perform an assessment of the existing systems and process that was currently in place at the project. The essence of our review was to examine communication flow among the departments, process assessment, data integrity and reporting efficiency.
- We conducted interviews with key project personnel and document reviews, including contractual obligations, to gain an understanding of the current project control systems that were in place.
- We examined information flow among the four different systems in use by the project participants to determine the process and identify any bottlenecks.
- We performed a benchmark study to assess leading management systems and tools.
We submitted a report with our recommendations for the consolidation to a single management controls system.